The CMM Building Service Contractor (BSC) / Contract Cleaning Benchmarking Survey Report is an annual tool that helps businesses like these gauge their performance in the current economic climate.
New questions looked at customer requirements for BSCs to report their environmental, social, and corporate governance (ESG) efforts, and whether BSCs have leveraged these ESG efforts to recruit customers or employees. Survey answers revealed these are not yet standard practices.re
A question asked every year reveals that BSCs still list restrooms as the top cause of customer complaints; 35% of survey respondents listed it as their No. 1 customer complaint, compared to 42% in 2021 and 44% in 2020. However, in 2022 hard floor surfaces are close behind in customer complaints, rising to 27% compared to 15% in 2021 and 13% in 2020.
If your current janitorial services aren’t enough to keep the restroom and other hard floors clean, your property may be in need of deep cleaning or restoration services. KC Restoration can come to your facility and provide a free estimate for any tile, stone, or wood floor cleaning and refinishing services.